FAQs

Tuneday is about you, your everyday experience. Learn more about the app.

Artists

Can I get paid for music jobs through the app or sell merchandise?

Yes, all music creators/associates on the Tuneday app can get paid for offering their services to fellow artists using the “Broadcast” feature.

This feature will allow you to broadcast and receive job requests to and from other music creators/associates you require services from.

For example, a music artist may require a sound engineer to mix his or her tunes after a studio session. He or she starts by tapping the timeline icon, tap on the Direct Message icon on the top right corner of the app, click on the “Broadcast” feature, select the category you wish to send the job request to in the drop down list, type in a brief description of the services needed, once all information is filled in, click send broadcast.

Creators who are within the category chosen for the broadcast will each receive a job request notification on a banner at the top of their pages, once tapped it will direct them to the Direct Message centre where they can view full information and either choose to accept or decline the job request.

Music creators/associates who have been hired for the job can receive payment via the Tuneday wallet within the app and can transfer money to their bank account.

To sell merchandise via Tuneday app, you need to include a website link on your bio page to direct buyers to. You can also promote sales via posts and direct them to a website link to make purchases. There isn’t an in-app feature to buy or sell products on Tuneday.

How do I find (and get in touch) with music producers and record labels on the Tuneday app?

You can find Artists and Music Professionals on the Tuneday app using the Discover feature.

To find Music Artists/Producers:

Tap the Discovery icon at the bottom of your screen, tap Find an Artist on the menu bar at the top of the screen, next tap find by category if you are unsure of the artist/producer name (or tap find by name if you are certain of their username), next select which category of artists you wish to search for (i.e Rapper, Singer, Music Producer etc), you can choose to focus on which genre of artists you want to search for in the sub-category section.

A list of all artists/producers within your search criteria will appear on the page, scroll through the list and tap their username to view their profile page.

Once on their pages you can tap the follow, message or the nudge button to get in contact.

Can I see how many plays/likes/shares on my music?

Yes. On audio and video posts you can see the analytics of how many plays your post receives as well as how many likes and shares.

To see overall analytics for all activities on your page, tap the menu icon on your profile, tap Stats, to view your profile page analytics. For more detailed stats, please log into your personal dashboard via our website Tuneday.co.uk.

What is the upload size limit for audios/videos/photos?

Audio upload:

There are no upload limits for audio on the Tuneday app, but the maximum file size per audio is 4GB.

We recommend you upload in lossless HD formats such as WAV, FLAC, AIFF, or ALAC. We also support a large variety of lossy formats, including OGG, MP2, MP3, AAC, AMR, and WMA.

The recommended size for cover photos is 500px by 500px (or 1:1 ratio)the maximum file size per cover photo is 500MB. Right now, you can’t edit your cover photo after you’ve uploaded it.

Video upload:

Videos can be a minimum of 3 seconds long. The maximum length your video can be is:

5 minutes when uploading from a mobile device.

10 minutes when uploading from the web.

Videos must be in MP4 file format.

You can upload a vertical video with an aspect ratio of 9:16 or a horizontal video with an aspect ratio of 16:9.

Videos should have a minimum frame rate of 30 FPS (frames per second) and minimum resolution of 720 pixels.

The maximum file size for videos that are 5 minutes or less is 650MB. The maximum file size for videos up to 10 minutes is 1GB.

Note: We want to create the best possible experience for everyone on Tuneday. That means videos that don’t follow our Community Guidelines may be removed from Tuneday. If you see something that you think may go against our guidelines, you can report it).

 

Photo upload:

When you share a photo on Tuneday, regardless of whether you’re using Tuneday from iOS or Android, we make sure to upload it at the best quality resolution possible (up to a width of 1080 pixels).

When you share a photo that has a width between 320 and 1080 pixels, we keep that photo at its original resolution as long as the photo’s aspect ratio is between 1.91:1 and 4:5 (a height between 566 and 1350 pixels with a width of 1080 pixels). If the aspect ratio of your photo isn’t supported, it will be cropped to fit a supported ratio. If you share a photo at a lower resolution, we enlarge it to a width of 320 pixels. If you share a photo at a higher resolution, we size it down to a width of 1080 pixels.

If you want to make sure that your photo is shared with a width of 1080 pixels:

Download the most recent version of the Tuneday app.

Upload a photo with a width of at least 1080 pixels with an aspect ratio between 1.91:1 and 4:5.

Make sure you’re using a phone with a high-quality camera as different phones have cameras of varying qualities.

Are the music categories limited on Tuneday app?

Yes. Right now there are limited categories you can search from; For artist categories there are –  Bands, Rappers, Singers, Music Producers, Sound Engineers and DJ’s.

We aim to add more categories soon.

What are the security settings for artist profiles?

By default, anyone can see your profile and posts on Tuneday. You can make your account private so that only followers you approve can see what you share.

Set your account to private from the Tuneday app on your Android or iOS device:

Go to your profile, then tap the burger menu icon.

Tap Account

Tap the icon next to Private Account to make your account private.

How do I create a playlist?

You can create a playlist of your own music you’ve uploaded and or music uploaded by other artists on the Tuneday app.

To create a playlist:

Go to your profile, tap the playlist under the edit profile button, tap create new playlist, select tunes from your page to add to your new playlist or select tunes from your fellow artists’ page.

You can also add songs from your feed directly into an existing playlist.

Music lovers

How do I connect with my favourite artists and bands on Tuneday?

Search for your favourite artists and bands using the discover feature, go to their profile pages and tap follow to connect.

You can also choose to turn on post notifications for your favourite artists or bands. When you turn on notifications for users you follow, you’ll get a notification every time they share an audio, video or photo. To turn notifications on or off:

Go to their profile.

Tap Following, then tap Notifications.

Tap next to one of the following to turn notifications on or off:

Posts

Stories

Live Videos

What is the monthly subscription cost and how do I pay?

It’s free to use Tuneday app with limited features provided. All new users get 3 months full access for free but thereafter, in order to get full access, users will need to opt in for the monthly subscription plan.

Free Plan:

£0

Silver Plan (Recommended):

£7.99

Gold Plan:

£14.99

If you have signed up to Tuneday for free and want to opt in for the subscription plan, go to your profile, tap the burger menu icon on the top right, tap Billing, next review the subscription options and choose the plan you wish to pay for monthly.

Can I create my own group pages for friends?

Yes, silver and gold subscribers can create forum pages which are linked to their main account and can invite friends to join.

Are my account and playlists private?

You can choose to set your account to private or keep it open to the public. If your account is set to private, then all posts and playlists won’t appear publicly, only your followers can view your profile and playlist. You can also choose to keep posts and playlists private from your followers and only you will see what you have uploaded.

To set your post/playlist to private:

Go to your profile, tap the menu icon on the top right of your screen, tap settings, tap privacy and select from options of what you wish to set private.

Can I share Tuneday contents on other social media platforms?

At the moment this function isn’t available.

Are there any limitations on the music I can access on the app?

Users with a free account are limited to the length of audio music and videos they can play. You are limited to a maximum of 1 minute for each video you can view and a maximum of 1 minute of each audio you play. Free users are also not able to create playlists of any kind.

Silver and Gold subscription users do not have limitations to music they can access on the Tuneday app.

What is a collaborative playlist and do I have access to it?

Silver and Gold subscription users can choose to create audio playlists with friends/followers by adding tunes uploaded by their favourite artists, this is called a collaborative playlist. The user who initiates the collaborative playlist is by default the admin and can choose to make the playlist private.

To initiate a collaborative playlist:

Go to your profile, tap the playlist in your profile section, tap on the more icon in your playlist, tap the Collaborate option,  invite your friends/followers to join, tap add new tunes and browse a selection of artists’ music.

Can I cancel my subscription anytime?

Yes, you can choose to cancel your subscription at any time and downgrade to a free account or a lower subscription plan if on Silver or Gold membership.

To cancel your subscription:

Go to your profile, tap the menu icon on the top right, tap Billing , choose Free from the Subscription Plan list. Your next invoice will be a free one.

Creating an Account and Username

How do I create a Tuneday account?

To create a Tuneday account from the app:

Download the Tuneday app from the App Store (iPhone) or Google Play Store (Android).

Once the app is installed, tap the Tuneday icon to open it.

Tap Sign Up with Email or Phone Number (Android) or Sign up (iPhone), then enter your email address (which will require you to verify your email address) or phone number (which will require a confirmation code) and tap Next.

If you register with your email or phone number, create a username and password, fill out your profile info and then tap Done.

Make sure you enter your email address correctly and choose an email address that only you can access. If you log out and forget your password, you’ll need to be able to access your email to get back into your Tuneday account.

You will go through a short onboarding of the app, just to see the existing functionalities.

How do I update Tuneday profile information like my name, username and email?

To update your profile

Go to your profile.

Tap Edit Photo

Type in your information and tap Done (iPhone), (Android)

To update your Account:

Go to your profile, tap the burger menu, Tap account to change the username and email address associated with your account.

To update your Password:

Go to your profile, tap the burger menu, Tap account to change your password associated with your account.

I received an email that I created a new Tuneday account, but I didn’t sign up for a new account.

Most likely, someone tried to sign up for a Tuneday account using your email address by mistake. To remove your email from the account:

Email and let us know this wasn’t you. If you’re having issues with your email or phone number, let us know – support@tuneday.co.uk

I can’t sign up for an account because an account with my email address or phone number already exists.

If you signed up for Tuneday with your email address or phone number but you can’t remember your password, you can reset your password and log into your account.

If you’ve typed your email address or phone number correctly and see a message that an account with your email address or phone number already exists, let us know – support@tuneday.co.uk

Keep in mind that an email address can only be associated with one Tuneday account.

Log in Screen

The log in screen lets you create a new account or log into an existing account. You can also recover your password by tapping Log In and then Forgot?

Keep in mind that when logging into an existing account, you must use the username and password for the account.

How do I approve or deny a follow request?

If your account is set to private, anyone who wants to see your photos, videos or listen to your audios will have to send you a follower request. Follow Requests will appear in your Notifications.

To approve a request, tap Confirm. To deny a request, tap Delete (iPhone) or x (Android).

If you accidentally deny a follow request, you can ask the person to request to follow you again.

How do I unfollow someone on Tuneday?

To unfollow someone:

Go to the user’s profile of whom you’d like to unfollow.

Tap Following then tap Unfollow to confirm.

Once you’ve unfollowed the user, their profile will say Follow instead of Following. Users won’t be notified when you unfollow them.

Note: If your account is set to private, you can remove users from your followers list. You can also block them. When you block a user, they  cannot listen to your audios, see your photos, videos or search for your Tuneday account. The blocked user isn’t notified when they’re blocked.

How do I block or unblock someone from Tuneday?

To block or unblock someone:

Tap their username to go to their profile.

Tap the landscape three dotted icon or the portrait three dotted icon (Android) in the top right.

Tap Block or Unblock.

Tap Block or Unblock again to confirm.

Users aren’t notified when you block them.

Note: After you block a user, their likes and comments aren’t removed from your audios, photos and videos. You can delete their comments from your posts.

How do I delete my Account?

When you delete your account, your profile, audios, photos, videos, comments, likes and followers will be permanently removed. If you’d just like to take a break, you can temporarily disable your account (hyperlink) instead.

After you delete your account, you can’t sign up again with the same username or add that username to another account, and we can’t reactivate deleted accounts.

To permanently delete your account:

Go to the Account page. You have the Delete account option there.

Select an option from the drop-down menu next to Why are you deleting your account? and re-enter your password. The option to permanently delete your account will only appear after you’ve selected a reason from the menu.

Click or tap Permanently delete my account.

For security reasons, we cannot delete an account for you. You’ll need to be able to log into your account to delete it.

Does Tuneday let advertisers use my audios, photos and videos?

No. You own your own audios, photos and videos. Contact us if you think your intellectual property rights are being violated.

Do advertisers have access to my personal information on Tuneday?

Tuneday doesn’t share information with advertising partners or advertisers that personally identifies you unless you give us permission. Personally identifiable information is information like your name or email that can by itself be used to contact you or identify who you are.

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